Immersion Research 2008

If 11 years in the paddlesports business has taught us one thing, it’s that offering good customer service is one of the most important things that we can do. Like many other technical outdoor sports, the gear we make can demand a very special fit, or need particular care, or require periodic service to maintain its usefulness. Not only do we recognize this, but we consider it as important as any other job here at IR. We take tremendous pride in our record for making our customers happy, and if you have any questions or problems with your IR gear, we encourage you to contact us immediately.

IR Customer service contacts and links:

• First, you can always call us at 814-395-9191 M-F EST. Or email us at info@immersionresearch.com
• If you would like, you can fill out a trouble ticket. This is an on-line form that is the backbone of our customer service department. This form will allow you to tell us what’s wrong, and give you a return authorization code if we ask for you to return a garment. This on-line form will get you entered into our system, and get you taken care of in the most efficient manner possible. We take this system very seriously, and if you fill out the form, we WILL see it, and respond right away.
• Check out IR Customer Service TV. This is where we answer many common customer service questions in a short video.

Fit and installation links:

• Spray Skirt Fit Chart
• IR garment fit chart
• Backband installation help