If 12 years in the paddlesports business has taught us one thing, it’s that offering good customer service is one of the most important things that we can do. Like many other technical outdoor sports, the gear we make can demand a very special fit, or need particular care, or require periodic service to maintain its usefulness. Not only do we recognize this, but we consider it as important as any other job here at IR. We take tremendous pride in our record for making our customers happy, and if you have any questions or problems with your IR gear, we encourage you to contact us immediately.
IR Customer service contacts and links:
- First, you can always call us at 814-395-9191 8:30-5:00 M-F EST. Or email us at info@immersionresearch.com
- Fill out a trouble ticket. This is an on-line form that is the backbone of our customer service department. This form will allow you to tell us what’s wrong, and give you a return authorization code if we ask for you to return a garment. This on-line form will get you entered into our system, and get you taken care of in the most efficient manner possible. We take this system very seriously, and if you fill out the form, we WILL see it, and respond right away.
- Check out IR Customer Service TV. This is where we answer many common customer service questions in a short video.
- Gasket Replacement
- Spray Skirt Fit Chart
- IR garment fit chart
- Backband installation help
2 responses so far ↓
1 Doodle // May 31, 2009 at 3:07 pm
i have preception kayak, the backrest and hip pads are worn out, I’m looking to replace with factor products the backrest and hip pad have immersion research on them, do you carry these replacement part. thanks Doodle
2 John Weld // Jun 1, 2009 at 12:57 pm
Hi Doodle,
We made the backbands for those boats, but not the hip pads. I’d be happy to help with replacing those parts. To make a long story short, we made all sorts of parts for perception, so I don’t know the exact model you have, but some helpful links: we sell all of the ratchet straps and ratchets on our materials page at http://materials.immersionresearch.com. We also sell the style of backband that was most likely used in your boat here : http://www.immersionresearch.com/products/accessories/reggie/
Beyond that, if you’d like to discuss specific details, give us a call at 814-395-9191 and we can figure out what you need,
-John
Leave a Comment