If 14 years in the paddlesports business has taught us one thing, it’s that offering good customer service is one of the most important things that we can do. Like many other technical outdoor sports, the gear we make can demand a very special fit, or need particular care, or require periodic service to maintain its usefulness. Not only do we recognize this, but we consider it as important as any other job here at IR. We take tremendous pride in our record for making our customers happy, and if you have any questions or problems with your IR gear, we encourage you to contact us immediately.

  Contact Us

If you would like to talk with us about a problem you are having, you can call us at 814-395-9191. We are available from 9 AM to 7PM EST Monday through Friday. You can also email us or even chat with us using the widget on the right (when available). You can also meet our customer service staff here.

  Returning an item

If you are sending a garment back to us for any reason, you’ll need to fill out a “trouble ticket” form and get a 4 digit return authorization number to include with the garment. This will ensure that we know what to do with the garment when it comes in as well as supply us with your contact information.  This form needs to be filled out whether you talk with us about the problem or not. We take these tickets very seriously (everyone on staff sees them when you send them), and they are the best way to initiate a return. Here are some examples of how this could work:

  • You talk with us on the phone about a problem, and we suggest sending the garment back to IR. Fill out a ticket, get a
    number, write it on the box and send it back.
  • You’re not sure about whether or not you should send the garment back- but you can ask in the trouble ticket form what
    we think. If we say to return the garment, you can use the number that was issued to you.
  • You call us and discuss the problem, and we can fill out the form for you while you are on the phone.

The trouble ticket form can be found HERE

  Backband Help

IR makes a very popular backband that can be installed in almost any kayak. To aid with this, we have made two comprehensive installation videos that can be found here.

  Latex Gasket Replacements

We can replace gaskets on most dry tops and drysuits. Get pricing, as well as some DYI videos here.

  The IR Guarantee

It’s pretty tight. Check it out.