Hello to all of our IR peeps around the world! We would like to provide you all with an update from the Immersion Research crew on where we currently stand as of 2024 for our United Kingdom and European Paddlers! We have been diligently working on a better way to provide our paddling gear, outdoor apparel, and services outside of the States.
UK PADDLING COMMUNITY: Where to shop IR?
For those of you wishing to access Immersion Research paddling and outdoor gear in the UK, we have partnered with Radical Rider to be a one-stop-shop for all things IR.
We are continuously working with the Radical Rider crew to keep a library of our gear stocked and readily available. This includes access to our quality dry wear such as our dry suits and tops/cags. Our trusted spray skirts/decks will also be available along with some of our popular base layer systems.
For anything not featured specifically at Radical Rider, you can still purchase directly at immersionresearch.com. For direct purchases made through the Immersion Research website, shipping times are typically 4-6 business days to the UK. Please note, that taxes/duties/customs fees are not included at checkout. These additional costs will be due upon delivery. At this time, we do note have the ability to provide an estimate on these costs at time of checkout.
When it comes to servicing our gear, we are able to provide gasket replacement services within the UK. Further servicing of dry wear or spray skirts will need to come back to the states at either of our repair facilities. For all items that need servicing, gasket replacement or other, simply start by filling out a service ticket here. You can always submit a service ticket or see our repair rates by clicking on the “Get Help” tab at immersionresearch.com
EU PADDLING COMMUNITY: Where to shop IR?
For our EU paddlers, we have continued our partnership with Source To Sea, the premiere provider for paddling gear throughout most of Europe! The crew at S2S has a fantastic staff with excellent knowledge of our gear. Rest assured that the gear you are searching for is being used by the staff there on a first hand basis. S2S will be carrying our full line of dry wear, spray skirts, base layers and mix of apparel.
Shopping with S2S also provides you another level of customer service as they are able to provide basic gear repair services, such as gasket changes and patching to your IR garments or skirts within Europe. For more technical repairs you may send your gear back to our US repairs facilities for our in-house repair team to service your gear. Start by filling out a service ticket here.
We wish everyone all the best for 2024 and beyond. Be safe on all your adventures and be sure to share it with the community. @immersionresearch #immersionresearch #irdry